All information of shoppers (user account) such as name, address and contact information are strictly used for Fomnexts Depot’s internal reference for the purpose of shipping, delivery of products and communication to keep shoppers informed of our latest offer, promotions, events and relevant notices only.
All information of shoppers will be kept confidential and shall not be disclosed to any third party.
If the ordered product(s) received is (are) not the right specification (e.g. wrong size, capacity, etc.) or not the right item(s) that the buyers have ordered, buyers must IMMEDIATELY TAKE PHOTOS OF THE WRONG PRODUCT AND THE COURIER DELIVERY RECEIPT SHOWING THE DATE AND INFORMATION OF DELIVERY and WHATSAPP TO 012 583 9600 / 017 337 9600and/or contact us at 603 - 7733 6232 to check and make arrangement to return the wrong product WITHIN 3 CALENDAR DAYS FROM THE DATE OF RECEIPT, so we can make arrangement to re-send the right products that the buyers have ordered.
If the packaging seal is opened or damaged upon delivery by the courier service provider, DO NOT ACCEPT the parcel. Buyer mustIMMEDIATELY TAKE PHOTOS OF THE DAMAGED SEAL/ PACKAGE/ PRODUCTAND THE COURIER DELIVERY RECEIPTSHOWING THE DATE AND INFORMATION OF DELIVERY and WHATSAPP TO 012 583 9600 / 017 337 9600 within the same day the parcel arrives, to make further arrangement to return the parcel to us in exchange for the same product which is in good condition.
In the scenario of an unforeseen error from the seller’s end (i.e. damaged, faulty or wrong product delivered to the buyer), the return shipping fee shall be borne by seller (i.e. Fomnexts Depot).